Frequently Asked Questions

All bike purchases begin with a non-refundable, $500 deposit. After your deposit is placed, you have two options: Pay in Full: when you choose to pay in full, you will receive an email with instructions on how to pay your remaining balance. Your bike will not ship until you balance is paid in full. For Pre-Orders, we will initially only collect 50% of the total balance. The remaining balance will be due as soon as the bike is ready to ship. Please read and agree to the Order agreement here before submitting your deposit Layaway: The Layaway option is a customizable payment plan option offered through Partial.ly you'll be able to customize your payment term (up to 12 months) and amount to best suit you. Your bike will be reserved for you and held until your balance is paid in full. If you have any questions about these payment options you can always contact our customer support: (714) 714 0240 | sales@kollterwest.com

The deposit and payments are non-refundable up until the specified delivery date agreed upon in your order agreement. Should the motorcycle's delivery surpass the expected delivery date, you have the option to receive your payment back in full before the bike ships.

We offer $600 flat-rate shipping to anywhere in the continental United States.

We can ship directly to you, anywhere in the continental United States.

Unfortunately the 2021 Federal Tax incentive has expired. However, your Kollter purchase may qualify for incentives in your state. Check with your state, region, and city to see what incentives may be available to you. Here is an article by Kelly Blue Book as of August 2022 outlining electric car rebates by state: https://www.kbb.com/car-advice/electric-vehicle-rebates-by-state/